RETURNS & EXCHANGES
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Sale items :
Heads up! Only regular priced items may be returned, unfortunately sale items cannot be returned.
Please return your item to the address listed below (shipping fee at your cost), following all points listed above and below :
SAS Encré.
14-22 Avenue Barthélémy Thimonnier
ZI Parc Thimonnier - Bat Abis
69300, CALUIRE-ET-CUIRE
France
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds :
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sav@encre-atelier.com or via our contact platform on our website.
Sale items :
Heads up! Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sav@encre-atelier.com and send your item to:
SAS Encré.
14-22 Avenue Barthélémy Thimonnier
ZI Parc Thimonnier - Bat Abis
69300, CALUIRE-ET-CUIRE
France
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 20€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that customs fees are the charge of the customer.